• Measure satisfaction as a scale
• Satisfaction is very important for attracting new employees and keeping your current ones
  • Information is very public/transparent (kununu/glassdoor)
  • Private sector has to focus more/public sector workers are less likely to leave anyways
• If unsatisfied workers can't leave they tend to:
  • Slack off
  • Call in sick
  • Or moonlight (work another paid job)
• Nature and Nurture are affecting Satisfaction aswell: Satisfaction/Happyness should be considered when hiring
• Money has a stronger effect on motivation than on satisfaction
• More satisfied employees tend to have more positive outcomes (including job performance)