1. Needs Assessment
   • Organizational, departmental, team, individual
2. Ensuring Employees...
   • Readiness for training (e.g., do they need certain other skills first?)
   • Attitudes and motivation (often problematic)
3. Selecting Training Methods
   • For example: virtual vs. on-site, team vs. individual, with or w/o human interaction (depended on what has to be learned)
4. Creating a Learning Environment
   • Define learning objectives and training outcomes
   • Establish psychological safety (No consquences for the job)
   • Practice and feedback
5. Ensure Transfer of Training (-> Use new competencies in the job)
   • Plans and goals for transfer
   • Organizational, supervisor, peer, technological support (special tasks that they learned in training)
6. Evaluate Training
   • Before-after status (what is the benefit?)
   • Cost-benefit analysis (are the tasks working better?)